Determination of customer satisfaction 2015

 

We would like to present you the results of our customer satisfaction survey for the year 2015.

First we want to say a big THANK YOU to our customers, who participated in this survey. As you can see, our customers are very satisfied with us and our products. Of course, we try to present such good results in the coming years.

The following table shows you the comparsion of the evaluations 2015/2014**:

    2015 2014
General impression of our products excellent-very well 1.7 2.1
Quality of our offers excellent-very well 1.7 ---
Quality of our products excellent-very well 1.8 2.1
Reachability excellent 1.4 1.4
Ease of servicing (telephone/email) excellent 1.3 1.5
Flexibility (e.g. order changes or moving delivery) excellent-very well 1.6 2.0
Consultation expertise of our employees excellent-very well 1.6 2.0
Satisfaction with product and company presentation on the internet very well 2.3 2.8
Quality of delivered packets excellent-very well 1.8 2.0
Delivery performance regarding to confirmed delivery dates excellent-very well 1.8 2.0
Complaint processing (RMA) very well 2.2 2.4
General impression about our company excellent-very well 1.7 1.9

** 1 = excellent
2 = very well
3 = good
4 = sufficient
5 = deficient
6 = insufficient